Knox

Monday: 8:00am – 4:00pm
Tuesday: 8:00am – 5:00pm
Wednesday: 8:00am – 5:00pm
Thursday: 8:00am – 4:00pm
Friday: 8:00am – 5:00pm
Saturday: 9am – 1pm or 2pm
Sunday: 9am – 4pm (open alternate Sundays only)

We are generally open public holidays. Please call 9887 0211 to confirm hours.

The Doctor is not generally able to provide advice or consultations over the phone. You will need to come in to see the Doctor, or request
Telehealth a fee may apply and is payable on the day.

Correspondence via electronic means email, fax and SMS is not encouraged. Correspondence by electronic means is available, only where the general practitioner determines it is applicable.

For medico-legal reasons and for patient confidentiality, results cannot be given out over the phone. Patients need to see the Doctor to obtain results.

Under state and Federal law you have certain privacy rights in relation to information that you give to this medical practice. We respect your right to privacy and it is important that you understand your rights over the use we make of the information and how we may disclose it to other medical service providers.

The policy of our practice is as follows:
1. The main reason we collect information from you is so we can assess, diagnose and treat you properly.
2. Personal information such as name, address and health insurance details are used for administrative purposes including billing and compliance with Medicare and Health Insurance Commission requirements.
3. Information may be disclosed to others involved in your health care, including doctors and specialists outside this practice who may become involved in treating you. This may occur through referrals.
4. If necessary, information may be disclosed to others for medical defence purposes.
5. You have the right to access our records of your treatment at any time. the law provides some circumstances where these may be withheld in which case an explanation will be provided. Statutory fees may apply in relation to the type of access required.

We are usually open from 8/9 AM – 5/9 PM every day of the year. Please call 9887 0211 to confirm hours.

For urgent care outside these hours please either:

• Call 000
• Attend your Local Public or Private Hospital
• Angliss Hospital, Albert St, Upper Ferntree Gully
  Telephone 9764 6111
• Knox Private Hospital Accident & Emergency Department – 262 Mountain Highway, Wantirna 3152. Telephone 9210 7000. Please note out of pocket expenses will apply.

Alternatively ring our number 9887 0211 to arrange a home visit and obtain information regarding terms and conditions.

If you require a home visit please call our number on 9887 0211 to book the visit and to check the cost. Out of pocket expenses will apply.

We have a playroom for children.

If you present a current Medicare card, you may be bulk-billed for surgery consultations. Out of pocket expenses may apply for new patients and patients who have not attended in the last 3 years

Some consultations need to be paid for on the day.

A minimum fee of $75.90 applies for new patients.

We follow the AMA’s code of ethics.